ek888's Privacy Policy

ek888 is a trusted online casino and betting platform serving players in Bangladesh. We believe the privacy of your personal information is a fundamental right. This privacy policy explains in detail what types of information ek888 collects, how that information is used, who it may be shared with, and what steps we take to protect your data.

When you use the ek888 website, register an account, or use any of our services, you are considered to be voluntarily providing information under this policy. Please read this policy carefully.

This policy applies only to ek888's official website and platform. Any third-party websites or services are governed by their own privacy policies.

To ensure a seamless and secure experience on ek888, we collect the following types of information:

2.1 Registration and Identity Information

We collect and store the information you provide when creating an account:

• Full name and date of birth (for age verification)
• Valid email address
• Mobile number
• Username and password
• Residential address (where applicable)

2.2 Identity Verification Information

As part of the internationally recognised "KYC" (Know Your Customer) process, we may verify identity for transactions above a certain amount. In such cases, copies of the following documents may be requested:

• National ID card (NID) or passport scan
• Proof of address document (utility bill or bank statement)
• Document verifying ownership of the payment method

2.3 Financial and Transaction Information

During deposit and withdrawal processes on ek888, we keep records of the following financial information:

• Details of transactions made via bKash, Nagad, Rocket, Upay, or bank transfer
• Transaction amount, date, and time
• Partial payment method details (full account numbers are never stored)
• Deposit and withdrawal history and balance logs

2.4 Technical and Usage Information

When you use the ek888 platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system and display resolution
• Page visit logs and session duration
• Cookie and local storage data (see details below)
• Click patterns and navigation behaviour

ek888 uses collected information only for the legitimate purposes listed below. We never sell your information to third parties for advertising purposes without your consent.

• Account Management: To handle registration, login, password recovery, and account security.
• Financial Transaction Processing: To complete deposits and withdrawals and to maintain transaction records.
• Fraud Prevention: To detect suspicious activity and keep accounts and the platform secure.
• Age Verification: To ensure that only individuals aged 21 or older are using the platform.
• Customer Support: To resolve your issues through 24/7 live chat and email support.
• Service Improvement: To analyse user experience and improve the quality of the platform.
• Communication: To inform you of important account updates, policy changes, or security-related information.
• Responsible Gaming: To identify unusual gaming behaviour and provide responsible gaming assistance.

The ek888 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the website.

4.1 Essential Cookies

These cookies are essential for the basic functions of the platform — such as maintaining login sessions, storing security tokens, and remembering your preferred language. These cookies cannot be disabled.

4.2 Analytics Cookies

These cookies help us understand how users are using ek888. The data collected is aggregated and anonymous, and is not used to identify any individual.

4.3 Cookie Controls

You can delete cookies or stop accepting new cookies at any time through your browser settings. Please note that disabling essential cookies may cause some important ek888 services to not function properly.

ek888 does not sell your personal information to third parties. However, in the following limited circumstances, some information may be shared with specific parties:

5.1 Payment Processors

Financial information required to complete transactions via bKash, Nagad, Rocket, Upay, and associated banks is shared with the relevant payment platforms. These organisations handle information in accordance with their own privacy policies and security standards.

5.2 Technology Service Providers

ek888 uses trusted third-party technology services to operate the platform — such as cloud hosting, server security, fraud detection, and customer support software. These providers can only access the information necessary for their specific tasks and are contractually bound to comply with ek888's privacy standards.

5.3 Legal Obligations

If disclosure of information is required as part of a court order, a proper request from a law enforcement agency, or a legal obligation, ek888 is required to comply. In such cases, only the information strictly necessary to meet the legal requirement will be provided.

5.4 Business Transfers

If a change occurs in ek888's business structure (such as a merger or acquisition), your information may be transferred. We will notify you before such a change, and your information will continue to be handled with the same standard of protection.

ek888 takes both technical and operational security measures to keep your information safe:

• SSL Encryption: All data exchanged between the platform and your device is protected by SSL (Secure Sockets Layer) encryption technology.
• Secure Password Storage: Your password is not stored directly — it is kept in encrypted form using a strong hashing algorithm.
• Access Controls: Only authorised ek888 staff can access the necessary information, and every access is logged and recorded.
• Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
• Server Protection: Servers storing data are managed with modern firewalls and intrusion detection systems.

Please note that no data transmission over the internet or electronic storage is completely secure. We make every effort to protect your information, but no organisation can guarantee 100% security.

ek888 retains your personal information for as long as it is necessary or legally required:

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: Financial transaction records are retained for a specified period after account closure in accordance with applicable legal regulations.
• Dispute Resolution: Information related to any ongoing dispute or legal claim is retained until the matter is fully resolved.
• Cookies and Session Data: Session cookies are deleted when the browser is closed; persistent cookies are automatically deleted after a set period.

As an ek888 user, you have the following rights over your personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: If any of your stored information is incorrect, you can request a correction.
• Right to Erasure: Where there is no legal obligation to retain it, you can request that specific information be deleted.
• Right to Restrict Processing: In certain circumstances, you can request that the use of your information be limited.
• Right to Data Portability: You can request your account information in a machine-readable format.
• Right to Object: You can object to the use of your information for specific purposes.

To exercise these rights, please contact us. We will verify your request and endeavour to respond as quickly as possible.

ek888 is an adults-only platform and provides services exclusively to individuals aged 21 or older. We do not knowingly collect information from minors.

Age is verified at the time of registration. If we are informed that a minor has created an account using false information, that account will be immediately closed and the collected information will be deleted.

If parents or guardians believe their minor child is using our platform, please contact [email protected] immediately.

10.1 Policy Updates

ek888 reserves the right to update this privacy policy over time. If any significant changes are made, we will notify you via your registered email or through a notice on the platform.

Continued use of ek888 after any changes will be taken to mean you have accepted the updated policy. You should therefore review this page from time to time.

10.2 Contact Us

If you have any questions, concerns, or requests relating to data rights regarding this privacy policy, please contact us:

• Email: [email protected]
• 24/7 Live Chat Support (via the ek888 platform)

Our support team is ready to assist you in both Bengali and English. For data protection requests, we will verify your identity and respond as quickly as possible.